Refunds and Returns

Here at Posy Central we go to great lengths to source only the best for our customers from our growers. All flowers are perishable and the life span of flowers depend on multiple factors including the variety, season, environment and care of flowers. Depending on the variety of flowers you can generally be able to enjoy them for 3-5 days. This depends on if the flowers are cared for correctly. Please see the Flower Care page for tips and tricks to keep your flowers lasting longer. 

If you feel like the flowers have not lasted at least the three days please let us know by emailing us at posycentral@gmail.com or calling us on 0451 126 394. For any dissatisfaction with flowers please contact us within three days so we can both work together to rectify this. We do reserve the right to ask for photos and images of the flowers and to assist with quality control we may request to collect original flowers. If flowers or photos are unable to be provided we will be unable to assist in a refund or replacement of items. 

If you would like to cancel your order or have had a change of mind, to be eligible for a refund you will need to notify us 48 hours prior to delivery. 

All refunds will be processed on the original form of payment and may take unto five business days to be processed.